why ServiceDesk360
immediate response
Our Helpdesk professionals are standing by, on average responding within 30 minutes.
focus your time elsewhere
We take on the most time consuming, high-volume, high-touch 1st level support, so you don't have to.
80% first-call resolution
With >80% of support calls resolved remotely, SD360 offers quick first-call resolution to end user issues.
predictable cost
Our flat-rated, per user per month model ensures that there are no billing surprises each month.
Single point of contact
One contact for everything IT related, from support to purchasing.
courteous & professional
Our Helpdesk team aren't just techs, they're good people who treat you with respect, patience and utmost professionalism.
what is ServiceDesk360
8am-6pm MST
We answer calls Mon-Fri from 8am-5pm MST (7am-5pm PST)
certified techs
Our staff maintain current certifications and follow industry Best Practices.
canadian helpdesk
Our in-house, Canadian support staff are based in Calgary, Alberta.
issue escalation
If our techs can't quickly & remotely solve the issue, they will dispatch Tier 2+ Senior staff as needed for onsite help.
- ServiceDesk360
- $27.00per user in Active Directory
- Our in-house Canadian call center takes on first level phone support, resolving much of the issues quickly using our certified remote technicians
Target = 80% tier 1 or 2 resolution - • Unlimited Tier 1 (up to 15 min)
• Unlimited Tier 2 (up to 45 mins)
• Call acknowledgement
• Call resolution activities during regular business hours -
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