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why ServiceDesk360
80% of issues solved remotely
Over 19 years ESW has observed >80% of support calls can be resolved remotely, minimizing downtime and expense.
immediate remote response
We're standing by, ready to remotely help you with any issues.
first call resolution
Over 80% of calls to our Service Desk are resolved first call.
bite-sized cost
Tier 1 technicians resolve the majority of issues quickly and cost-effectively.
always know the status
All issues are meticulously tracked in our system, giving you clarity on where things are at, 24/7.
what is ServiceDesk360
operating hours
Our helpdesk answers calls Mon-Fri from 8am-5pm (MST, PST)
canadian helpdesk
Our in-house, Canadian staff take your calls.
certified technicians
Our professional, certified staff follow industry Best Practices.
escalated if needed
If our Tier 1 techs can't quickly solve the issue, they will engage Tier 2+ Senior staff as needed.